Outlook can look confusing because there are so many different parts, each of which works in its own way. Once you start to understand how it was designed and why it is put together in the way it is, it becomes a lot easier to understand how to get the best from it.

One of the best examples of this is the Contacts folder - I know that people get frustrated with this as they can spend time getting information into the Contacts folder, only to find it difficult to get the information out again.

This week`s tip should help to ease the process...

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